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Campaign Rejections

Resolve RingCentral 10DLC failures. Identify profile mismatches, sample errors, and trust score issues to restore messaging in 24-48 hours.

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Understanding RingCentral Rejections

RingCentral 10DLC rejections manifest as failed campaign registrations within the Admin Console, often halting SMS capabilities. Unlike generic errors, RingCentral rejections typically stem from mismatches between the RingCentral Business Profile and official TCR records.

Business Impact: SMS capability suspended; potential $40 resubmission fees.
Escalation Risk: Repeated failures may flag account for manual audit by carriers.
Timeline: 7-14 days without remediation; 24-48 hours with fix.

Common Root Causes

Profile Mismatch

Legal Business Name in RingCentral Console differs from IRS EIN records.

Invalid Samples

Sample messages lack specific "Reply STOP to unsubscribe" language.

URL Issues

Privacy Policy links are broken or do not contain SMS disclosures.

How to Resolve RingCentral Rejections

Remediation follows a 3-phase protocol addressing immediate profile corrections before re-submitting to the TCR via RingCentral.

  1. 1

    Audit Business Profile

    Log in to the RingCentral Admin Portal. Navigate to Phone System > Regulations > 10DLC. Verify that the "Legal Business Name" matches your IRS CP575 letter exactly, character-for-character.

  2. 2

    Correct Sample Messages

    Ensure every sample message includes your Brand Name and compliant opt-out language. Avoid public URL shorteners (bit.ly) which RingCentral filters strictly.

    CORRECT: "Hi [Name], this is [Brand]. Your appt is confirmed for [Time]. Reply STOP to opt out."
  3. 3

    Validate & Resubmit

    Use the MyTCRPlus Brand Checker to verify your data against TCR records before clicking "Resubmit" in RingCentral. This prevents burning resubmission fees.

Technical Analysis

RingCentral Specific Thresholds

RingCentral enforces a stricter validation of "Program Description" than standard TCR requirements. Descriptions must explicitly state who sends the message, to whom, and why. Vague descriptions like "Alerts" will be rejected.

Trust Score Impact

RingCentral uses your TCR Trust Score to determine daily message caps. A rejection can lower your temporary score. Fixing the root cause (usually EIN mismatch) restores this score immediately upon approval.

Escalation Triggers

3+ failed submissions for the same campaign ID in RingCentral may trigger a "cooling off" period where new submissions are blocked for 7 days.

Prevention Framework

Organizations eliminating rejection recurrence implement these proactive controls:

Pre-Submission Validator

Scan sample messages for prohibited content before pasting into RingCentral.

Policy Templates

Use pre-approved Privacy Policies that contain required affiliate sharing clauses.

Brand Monitor

Ensure your website footer address matches your TCR filing exactly.

Stop RingCentral Rejections

MyTCRPlus Diagnostic Suite identifies rejection triggers in under 60 seconds with carrier-specific remediation roadmaps.

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Frequently Asked Questions

Why is RingCentral rejecting my campaign now?
Carriers recently tightened enforcement on "Program Descriptions" and "Opt-In" workflows. Even if you were approved before, slight deviations now trigger rejections.
How quickly can a rejection be fixed?
Once you correct the data in the RingCentral portal, re-vetting typically takes 3-5 business days. Our tools help you fix it right the first time to avoid loops.
Do I need to pay RingCentral again?
RingCentral (and the TCR) often charge a $15-$40 resubmission fee for each vetting attempt. Validating before submitting saves these fees.
Can rejection lead to account suspension?
Yes. Excessive rejections or sending traffic on unapproved numbers can lead to carrier-level blocks or RingCentral account limitations.

Real-Time Diagnostic

Instant compliance validation for your samples.

Remediation Tool

Fix RingCentral rejections automatically.

Trust Simulator

Predict approval likelihood before you submit.

This content provides general information about RingCentral rejection resolution and does not constitute legal advice. Root causes and remediation requirements vary based on carrier enforcement policies, campaign configuration, and business model specifics. Organizations should consult qualified legal counsel for guidance on compliance strategy. MyTCRPlus does not provide legal advisory services or guarantee specific operational outcomes following remediation implementation.